Privacy Policy

This Pilates certification privacy policy explains how Pilates Certification Online (PCO), a division of Pilates Studio of Los Angeles, Inc., collects, uses, discloses, and protects your personal data when you use our website at https://pilatescertificationonline.com, online courses, digital manuals, and related services. PCO is committed to protecting your privacy and complying with global data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA/CPRA), Children's Online Privacy Protection Act (COPPA), Brazil's LGPD, Canada's PIPEDA, and Australia's Privacy Act.

By using our Site or services, you consent to this Pilates certification privacy policy. We may update it periodically, and changes will be posted here with the new date. Significant updates will be emailed to registered users. Continued use after changes constitutes acceptance.

1. Information We Collect

Under this Pilates certification privacy policy, we collect personal data to deliver courses, process payments, and improve our services:

• Personal Identification: Name, email address, phone number, billing/shipping address (collected during registration, enrollment, or purchases via WooCommerce/Stripe/PayPal).
• Payment Data: Credit card details, transaction history (processed via Stripe/PayPal; we do not store full card numbers).
• Course Data: Progress tracking, quiz results, certification status (via Tutor LMS).
• Usage Data: IP address, browser type, device info, pages visited, time spent (via Google Analytics).
• Marketing Data: Email preferences for newsletters (opt-in via email marketing services including but not limited to Mailchimp, Constant Contact, or similar platforms).
• Children's Data: None knowingly collected. Our Site is not intended for children under 13 (COPPA-compliant). Users must be 18 or older to register.

2. How We Use Your Data

We process data lawfully, fairly, and transparently under GDPR Article 6:

• Service Delivery: Enroll you in Pilates certification programs, provide access to courses and manuals, issue certificates.
• Payments: Process transactions and handle billing through WooCommerce/Stripe/PayPal.
• Communications: Send enrollment confirmations, progress updates, and newsletters (with your opt-in consent).
• Improvement: Analyze usage for better user experience via Google Analytics.
• Marketing: Send targeted emails and ads (with opt-out option); we never sell your data.
• Legal Compliance: Comply with laws, prevent fraud, and respond to legal requests.

Data Retention: We keep your data as long as needed for its purpose. Course data is retained for 2 years post-completion. Payment records are kept for 7 years for audits. EU/UK/Brazil residents may request deletion unless we have legal grounds to retain.

3. Cookies and Tracking Technologies

We use cookies for functionality, analytics, and marketing. Non-essential cookies require your consent via our cookie banner (GDPR/ePrivacy Directive, CCPA opt-out):

• Essential Cookies: Session management, shopping cart (no consent needed).
• Analytics Cookies: Usage statistics via Google Analytics (opt-out available via browser settings).
• Marketing Cookies: May include Facebook Pixel or similar technologies for retargeting (consent required).

4. Data Sharing and Third Parties

We share data only as necessary with appropriate safeguards:

• Service Providers: Including but not limited to Printful, Printify, or similar print-on-demand services (merchandise fulfillment); Stripe/PayPal (payments); Tutor LMS (course delivery); email marketing platforms; Google Analytics (usage); advertising platforms.
• Legal Requirements: Authorities if required by law (e.g., subpoenas, court orders).
• No Sales: We do not sell or share your personal data for monetary value.

5. Your Right to Opt-Out (CCPA "Do Not Sell")

PCO does not sell your personal information for monetary value. However, under CCPA definitions, some data sharing (like analytics) may constitute "sharing." California residents have the right to opt-out:

• Email: info@pilatescertificationonline.com with subject "Do Not Sell My Personal Information"
• We honor Global Privacy Control (GPC) signals automatically
• We will process your request within 15 business days
• You will not be discriminated against for exercising this right

6. International Data Transfers

As a U.S.-based company (Los Angeles, CA), we may transfer data globally. For EU/UK residents, we use Standard Contractual Clauses (SCCs) and comply with the EU Standard Contractual Clauses framework. For Brazilian users, we follow LGPD adequacy requirements. For Canadian and Australian users, we ensure accountability via contracts. Your data is protected equivalently regardless of location.

7. Your Privacy Rights

You have rights under applicable laws. Exercise them by contacting info@pilatescertificationonline.com (response within 30 days):

• GDPR/UK GDPR (EU/UK): Access, rectification, erasure ("right to be forgotten"), restriction, portability, objection, withdraw consent.
• CCPA/CPRA (California): Know what data we collect, delete your data, correct inaccuracies, opt-out of sale/sharing, non-discrimination for exercising rights.
• LGPD (Brazil): Confirmation of processing, access, correction, anonymization/deletion, portability, revocation of consent.
• PIPEDA (Canada): Access, correction, consent withdrawal, challenge compliance.
• Privacy Act (Australia): Access, correction, complaint to OAIC.

8. Security Measures

We protect your data using SSL encryption, firewalls, access controls, and regular security audits. While no system is 100% secure, we take reasonable measures to safeguard your information. Report suspected breaches to info@pilatescertificationonline.com immediately.

9. Children's Privacy (COPPA Compliance)

Our Site and services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we discover such data has been collected, we will delete it promptly and notify parents/guardians. Users must be 18 or older to register for our Pilates certification programs.

10. Changes to This Pilates Certification Privacy Policy

We may update this Pilates certification privacy policy as needed to reflect changes in our practices or legal requirements. Updates are effective upon posting. Major changes will be communicated via email 30 days in advance to registered users. Your continued use of our services constitutes acceptance of the revised policy.

11. Questions About Our Pilates Certification Privacy Policy?

For questions about this privacy policy or to exercise your data rights:

• Email: info@pilatescertificationonline.com
• Data Protection Officer: privacy@pilatescertificationonline.com
• Address: Pilates Studio of Los Angeles, Inc., Los Angeles, CA 90069, USA
• Visit our Contact Us page
• Review our Terms of Service
• See our Refund & Returns Policy

This Pilates certification privacy policy complies with current laws as of November 13, 2025. For specific legal advice, consult qualified legal counsel in your jurisdiction.